Major NDIS Provider Shifts Course: Thousands Need New Plan Managers

Significant Change for NDIS Participants in Geelong Region

Nearly 3,000 National Disability Insurance Scheme (NDIS) participants in the Geelong area will soon need to find new financial plan managers. This follows an announcement from local disability support provider, Leisure Networks, that it will be phasing out its plan management services.

The decision, announced on Monday, affects approximately 2,800 participants and 18 staff members within Leisure Networks’ plan management team. The organisation stated that proposed federal reforms to the NDIS were a key driver, as it looks to focus on delivering sustainable, high-quality services.

Understanding NDIS Plan Management

For many NDIS participants, plan management is a crucial service. It involves appointing a registered provider to handle the financial aspects of their NDIS plan.

This includes tasks like paying invoices from service providers, keeping accurate financial records, and helping participants track their budget. It’s one of three ways participants can manage their NDIS funds, offering a middle ground between self-management and having the NDIA manage funds directly.

Why the Change? Navigating NDIS Reforms

Leisure Networks’ Chief Executive, David Meade, explained that the decision was a significant shift for the organisation, which has offered plan management for several years. He indicated that upcoming legislative changes to the NDIS have made the service unviable for their future operations.

“The proposed legislative changes actually mean it will be impossible for us to continue to offer this service along with any other NDIS services in the future,” Meade stated.

Under the federal government’s proposed NDIS reforms, which are currently awaiting parliamentary approval, a key change for plan management is slated for October 1, 2027. From this date, participants will need to choose a plan management provider from a specific list approved by the government.

Participants using a provider not on this future approved list will have a six-month window to switch to a compliant provider.

What This Means for Affected Participants

Leisure Networks is committed to supporting its customers through this transition. The organisation will assist all affected participants in moving to alternative plan management providers.

Mr. Meade emphasised that minimising disruption for participants is a top priority. “We recognise the important role plan management plays in helping people get the most from their NDIS plans,” he said.

To ease the process, Leisure Networks is offering a “one-click” option for those happy to transition to their preferred provider. However, they also assure full choice and control by providing access to a comprehensive list of all NDIS plan management providers, allowing participants to choose what’s right for them.

Impact on Staff and the Broader Sector

The decision also has a direct impact on the 18 staff members in Leisure Networks’ plan management team. While the customer transition is underway, the organisation is actively working through the implications for its workforce.

Mr. Meade confirmed their commitment to respectfully supporting affected employees. “Our priority is to support affected employees respectfully, and we are working with each of them to determine their best outcome, including exploring any opportunities within the organisation where possible,” he noted.

This move by a long-standing provider like Leisure Networks highlights the significant adjustments the disability sector faces as the NDIS undergoes major reforms designed to ensure its long-term sustainability.

Looking Ahead: Practical Steps for Participants

For NDIS participants currently using Leisure Networks for plan management, it’s important to:

Stay in Contact:

Leisure Networks will reach out directly with information and support regarding the transition. Pay close attention to these communications.
Understand Your Options:

Take time to review the list of alternative plan management providers offered by Leisure Networks. Consider their services, fees, and how well they might suit your specific NDIS plan and needs.
Seek Support if Needed:

If you feel overwhelmed or need assistance understanding your choices, reach out to your NDIS Local Area Coordinator (LAC), Support Coordinator, or a trusted disability advocacy organisation.

Even for participants not affected by Leisure Networks’ decision, it’s a timely reminder that the NDIS is evolving. All NDIS participants using plan management will eventually need to ensure their chosen provider is on the government’s approved list by the October 2027 deadline.

Leisure Networks reiterates its commitment to continue delivering high-quality disability supports and creating opportunities for people with disability to participate and thrive in inclusive communities across the region.

Hazel Chen

I work in marketing and communications for NDISLocal, helping connect NDIS participants, families, and providers with clear, useful information about the sector. I'm passionate about making the NDIS easier to understand and navigate, and about giving disability service providers a platform to reach the people who need them. If you'd like to know more about anything covered in this post, or you're a provider interested in being featured, feel free to get in touch.