Privacy Policy

Last updated: 1 September 2026

NDISLocal (“we”, “us”, “our”, “NDISLocal”, “the Site”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ndislocal.com, including any related content, tools, or services we offer.

By using this Site, you agree to the collection and use of information in accordance with this policy. We handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Who We Are

NDISLocal is operated by [Business/Legal Entity Name] ([ABN if applicable]). If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at [contact email address].

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

Submit an enquiry through a contact or lead generation form (e.g. name, email address, phone number, suburb/location, and details about the NDIS support you’re seeking)
Subscribe to a newsletter or updates
Leave a comment on a blog or news post
Contact us directly by email
Register as a provider or submit a listing for our directory

2.2 Information Collected Automatically

When you visit the Site, certain information is collected automatically, including:

IP address, browser type and version, device type, and operating system
Pages visited, time spent on pages, referring website, and general geographic location (derived from IP address)
Cookie and similar tracking technology data (see Section 4 below)

3. How We Use Your Information

We use the information we collect to:

Respond to enquiries and connect you with relevant NDIS providers or plan managers where you’ve requested this
Operate, maintain, and improve the Site, including its suburb directory and content
Send you updates or information you’ve requested (you can opt out at any time)
Analyse Site usage and traffic patterns to improve user experience
Serve relevant advertising through Google AdSense and similar advertising partners
Comply with legal obligations

We do not sell your personal information to third parties.

4. Cookies and Advertising (Google AdSense)

We use cookies and similar tracking technologies to operate the Site and to support advertising.

Third-party vendors, including Google, use cookies to serve ads on this Site based on your prior visits to this website or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to this Site and/or other sites on the Internet.

You may opt out of personalised advertising by visiting Google Ads Settings. Alternatively, you can opt out of some third-party vendors’ use of cookies for personalised advertising by visiting www.aboutads.info.

We may also use Google Analytics to understand how visitors use the Site. Google Analytics uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form. You can learn more about how Google uses data at Google’s Privacy & Terms site.

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of parts of the Site.

5. Disclosure of Your Information

We may share your information with:

NDIS providers or plan managers — where you’ve submitted an enquiry through our lead generation forms and requested to be connected with a provider, we will share the details you’ve provided with the relevant provider(s) so they can respond to your enquiry.
Service providers — third parties who help us operate the Site (e.g. hosting, email delivery, analytics), who are only permitted to use your information to provide services to us.
Advertising partners — including Google AdSense, as described in Section 4.
Legal and regulatory bodies — where required by law or to protect our rights.

We do not disclose your personal information to third parties for their own independent marketing purposes without your consent.

6. Data Security

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Ask us to explain how your information has been used or disclosed
Lodge a complaint about how we’ve handled your personal information

To exercise any of these rights, contact us at [contact email address]. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Third-Party Links

The Site contains links to third-party websites, including NDIS provider websites and government resources (such as ndis.gov.au). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Children’s Privacy

The Site is not directed at children, and we do not knowingly collect personal information from children under 16 without parental or guardian consent. If you believe we have inadvertently collected information from a child, please contact us so we can remove it.

11. International Visitors

While NDISLocal primarily serves Australian users seeking NDIS-related information, the Site may be accessed from other countries. If you’re located outside Australia, please be aware that your information may be transferred to and processed in Australia.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be indicated by a revised “Last updated” date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

NDIS Local
ndislocaldirectory@gmail.com