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NDIS participants face feared support cuts and losses

By Hazel Chen · 20 September 2026

NDIS participants face feared support cuts and losses

Canberra Services Cut Sparks NDIS Anxiety Amid Major Scheme Changes

Canberra disability advocates and NDIS participants are voicing serious concerns after Carers ACT announced the closure of its Hub Disability Day Program and NDIS support coordination services. These vital services are set to cease operations at the beginning of October, raising fears among the community that this could be just the start of further local service losses.

Why Carers ACT is Making Changes

Carers ACT explained their difficult decision was driven by increasing operating costs, significant funding pressures, and evolving changes across both the disability and aged care sectors. The organisation stated on its website that shifts in funding arrangements have meant they have had to increasingly subsidise these services.

This situation has become financially unsustainable for Carers ACT. The closure highlights the growing challenges faced by disability service providers trying to maintain crucial support in a changing environment.

Impact of the Hub Program Closure

The Hub program offered essential support for independent living skills and daily activities. This included practical help with household chores, engaging in music, and facilitating important social outings for participants.

Benjamin Zarew, an NDIS recipient and disability advocate, shared his personal experience with the program. He attended the Hub to boost his mental wellbeing and spend time outside his home. Mr. Zarew expressed deep concern for individuals whose disabilities mean they rely heavily on consistent routines, fearing the impact these closures will have on their stability and quality of life.

Broader NDIS Changes Looming

These local service closures come at a time when the National Disability Insurance Scheme (NDIS) is undergoing significant changes. The federal government expects these broader reforms to save an estimated $37.8 billion over the next four years.

The overhaul aims to shift many people out of the $50 billion NDIS scheme, or prevent new participants from entering, by moving them towards state and territory-run support systems. A key concern is that many of these alternative state- and territory-funded supports have not yet been established or fully built.

What the New NDIS Bill Means for Your Plan

A recently passed NDIS bill grants new powers to the Minister. This includes the ability to reduce funding for social and community participation in a participant’s plan by up to 50 percent. This type of funding is crucial, as it covers activities that help participants engage with their community, learn new skills, and connect with others outside their home environment.

For many, this funding is essential for maintaining independence, fostering wellbeing, and preventing isolation. The potential for such significant cuts is causing widespread anxiety among participants and the providers who deliver these vital services.

Community Fears and Uncertainty

The uncertainty surrounding these changes is palpable. ACT Greens MLA Laura Nuttall noted that her office has been contacted by many people who are fearful because they simply don’t know exactly what the future holds for their NDIS plans and supports.

Shannon Kolak, Chief Executive of Act Down Syndrome and Intellectual Disability, described the Carers ACT Hub closure as “devastating” for individuals who had relied on the program daily for years. She warned that many other programs, particularly those heavily reliant on social and community participation funding, may soon find themselves unable to operate.

What This Means For You and Your Next Steps

The closure of services like Carers ACT’s Hub program, coupled with the broader NDIS reforms, underscores a period of significant change for participants, families, carers, and providers.

If you are an NDIS participant, it’s more important than ever to understand your current plan and consider what alternative supports might be available if your current services are affected. Connect with your Local Area Coordinator (LAC) or support coordinator to discuss your options and any concerns you may have.

For service providers, this is a challenging time. Staying informed about policy changes, exploring sustainable funding models, and advocating for the needs of your participants will be crucial. Both participants and providers are encouraged to stay connected with advocacy groups and disability peak bodies to understand the ongoing changes and contribute to the conversation about the future of disability support in Australia.

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Hazel Chen

I work in marketing and communications for NDIS Local, helping connect NDIS participants, families, and providers with clear, useful information about the sector. I'm passionate about making the NDIS easier to understand and navigate, and about giving disability service providers a platform to reach the people who need them. If you'd like to know more about anything covered in this post, or you're a provider interested in being featured, feel free to get in touch.