NDIS Future: Shape how you get support and connection services
Shaping the Future: Have Your Say on NDIS Support Coordination Reforms
The Australian Government is inviting NDIS participants, families, carers, and providers to share their perspectives on significant changes proposed for NDIS support coordination services. These reforms are part of a broader effort to strengthen the National Disability Insurance Scheme for the long term, aiming to improve how supports are delivered and ensure people with disability continue to receive the help they need.
Understanding the Proposed Changes
From July 1, 2028, a new “commissioned NDIS support coordination and connection service” is set to replace the current model of support coordination. This means that instead of participants directly choosing their support coordinator from a pool of registered providers, the government would contract (or ‘commission’) providers to deliver these services.
The goal behind this shift is to create a more consistent, higher quality, and responsive service for NDIS participants. It also seeks to offer greater clarity around the roles of different providers within the NDIS ecosystem.
What is Support Coordination?
For many NDIS participants, support coordinators play a crucial role. They help individuals understand their NDIS plan, connect with service providers, and coordinate a range of supports to achieve their goals. It’s about navigating the system and making the most of their plan.
While the value of this role is widely acknowledged, the government has identified areas where the current system could be improved. Concerns include variations in service quality, consistency across different providers, and ensuring robust safeguards are in place for participants.
Your Opportunity to Provide Feedback
The Department of Health, Disability and Ageing, in collaboration with the National Disability Insurance Agency (NDIA), has developed initial ideas for how this new commissioned service could operate. Your feedback on these early proposals is vital and will directly inform the advice given to the government when making final decisions on the service’s design.
Key Areas for Consultation
The consultation process is seeking input across several critical aspects of the proposed service. These include:
- Service Scope: What specific functions and responsibilities should the new support coordination and connection service encompass?
- Provider Commissioning: How should providers be contracted by the government, and how should this new market model function to ensure choice and quality?
- Quality and Safeguarding: What measures are needed to guarantee high-quality services and protect participants?
- Demand Management: How can the service effectively meet the needs of all eligible participants without being overwhelmed?
- Transition Process: What is the best way to implement these changes and help participants seamlessly transition to the new service model?
Who Should Participate?
The government is actively encouraging a wide range of voices to contribute. This includes people with disability, their families, carers, and kin, as well as disability advocates, service providers, and anyone else within the broader disability community.
This is a critical moment for those impacted by NDIS support coordination to help shape its future. Your real-world experiences and insights are invaluable in ensuring these reforms genuinely improve the scheme for everyone.
How to Have Your Say
To learn more about the proposed changes and submit your feedback, visit the Consultation Hub. This is your chance to directly influence a service that is fundamental to many NDIS participants’ journey.
Please note that the consultation period is closing soon. All feedback must be submitted by 11:59 pm AEST on October 2, 2026.
Engaging in this consultation is a powerful way to ensure the NDIS continues to evolve in a way that truly supports the independence and goals of people with disability across Australia.
