Last updated: 17 October 2026

These terms apply to businesses that list on NDIS Local (ndislocal.com). NDIS Local is operated by Waty Berek, ABN 52 659 271 506 (“we”, “us”). By creating a listing or paying for a featured listing, you (“the provider”) agree to these terms, as well as our general Terms and Privacy Policy.

1. Listing types

• Free listing: your business profile shown in one suburb of your choice.
• Featured listing: your profile shown in up to five suburbs, with your phone number, website and photos, and placed at the top of the provider section on those suburb pages. Where a suburb has more than one featured listing, the order rotates daily so each gets a turn at the top.

We may change how listings look or where they appear on the site, as long as a featured listing keeps the benefits above.

2. Who can list, and approval

Registered and unregistered NDIS providers can list. Every listing, free or featured, is checked before it goes live, and your profile shows whether you are a registered NDIS provider. As part of that check we compare your business against the NDIS Quality and Safeguards Commission’s published compliance and enforcement actions.

We may decline a listing, or ask for changes before approving it. If we decline a featured listing after you have paid, we will refund the payment in full.

3. Your listing details

• Your business name should match your registered business name. Short names (such as ndislocal.com/@yourbusiness) are given on the same basis.
• Everything in your listing must be accurate and up to date, and must not be misleading. This includes your registration status, the services you offer and the suburbs you cover.
• You must have the right to use any logo, photos and text you give us. You allow us to display them on NDIS Local and in our own promotion of your listing.
• Tell us promptly if anything changes, including your registration status or any action taken against you by the NDIS Commission.

4. Featured listing prices

• Founding price: $30 a month, or $324 a year, for the first 50 featured providers.
• Standard price: $59 a month, or $637.20 a year.

Prices are in Australian dollars. NDIS Local is not currently registered for GST, so no GST is charged. Payments are taken in advance through Stripe, our payment provider. We never see or store your card details. You will receive a receipt for each payment and can update your card or download invoices at any time from the billing link we email you.

5. The 12 month plan

Monthly featured listings are a 12 month plan billed each month. Yearly listings are paid upfront for 12 months.

After the first 12 months, monthly listings continue month to month and yearly listings renew for another year, until you cancel.

You can ask to cancel at any time by emailing us. Your featured listing then runs until the end of the period you have already paid for, after which it becomes a free listing. There is no cancellation fee. If you cancel within the first 12 months, you give up any founding or introductory price.

6. Founding price

If you join at the founding price, you keep that price for as long as your featured listing continues without a break, including after the first 12 months. If you cancel and later return, the standard price at that time applies.

For providers not on the founding price, we may change the price after your first 12 months. We will give you at least 30 days’ notice by email, and you can cancel before the new price applies.

7. Missed payments

If a payment fails, Stripe will try again over the following days and email you so you can update your card. Your listing stays featured while this happens. If the payment still cannot be taken, the featured listing ends and your listing becomes a free listing.

8. Refunds

We do not refund part-used months or years when you cancel, except where we are required to under the Australian Consumer Law, or where we have made a mistake, such as charging you twice. If we remove your featured listing for a reason that is not your fault, we will refund the unused part of your payment.

9. Removing a listing

We may suspend or remove a listing, free or featured, if it is inaccurate or misleading, if the NDIS Commission bans you or revokes, suspends or refuses your registration, if we receive serious complaints that we reasonably believe are well founded, or if you break these terms. Where it is reasonable to do so, we will contact you first and give you a chance to fix the problem.

10. What we do not promise

A listing helps people find you, but we cannot promise a particular number of enquiries, visitors, search engine rankings or new clients. NDIS Local is a directory: we are not a party to any agreement between you and a participant, and we do not endorse or vouch for any provider.

11. Liability

To the extent the law allows, our total liability to you for anything relating to your listing is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

12. Changes to these terms

We may update these terms. If a change affects paid featured listings, we will email you at least 30 days before it applies, and you can cancel before then without losing anything you have already paid for.

13. Contact

For anything about your listing or billing, email [email protected].