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NDIS Policy: How Your Lived Experience Can Drive Real Change

By Hazel Chen · 8 October 2026

NDIS Policy: How Your Lived Experience Can Drive Real Change

Centring Lived Experience: A New Era for NDIS Policy Reform

The Shifting Landscape of Disability Policy

Since its establishment in 2013, the National Disability Insurance Scheme (NDIS) has been a significant focus for governments across Australia. The NDIS was designed to provide individualised support for people with permanent and significant disability, marking a fundamental shift in how disability support is delivered. However, the journey has also brought ongoing discussions and a need for continuous reform to ensure the scheme effectively meets the needs of participants and remains sustainable for the future.

“Nothing About Us Without Us”: A Foundational Principle

For many years, policies affecting people with disability were often created without their direct input. This meant decisions were made for them, rather than with them, often leading to policies that didn’t truly reflect their real-world experiences or needs.

This began to change thanks to years of tireless advocacy from groups like Every Australian Counts. Their work helped foster a powerful, bipartisan agreement around the principle of “nothing about us without us.” This isn’t just a slogan; it’s a commitment to genuinely involve people with disability, their families, and carers in shaping the policies and practices that affect their lives.

What “Lived Experience” Means in Practice

Embedding “lived experience” into policy means that those who directly navigate the NDIS and live with disability are recognised as leading experts. Their insights are considered essential, not just helpful, in designing and implementing policy. This collaborative approach, often called co-design, aims to create a more responsive and effective scheme by drawing on direct, practical knowledge.

Why This Matters for Participants, Families, and Providers

This commitment to lived experience is critical for everyone involved with the NDIS.

For NDIS Participants and Their Families

This policy direction means your voice is more important than ever. It signals a move towards policies that are better informed by real-world challenges and successes, leading to more appropriate and flexible supports. Your unique insights help identify what truly works on the ground, ensuring the NDIS evolves in a way that genuinely improves lives.

For Disability Service Providers and Businesses

For those delivering services, this shift is also significant. Policies informed by lived experience and co-design can lead to more practical and effective frameworks for service delivery. It underscores the importance of truly listening to your clients and understanding their needs, as their input directly influences the policy landscape you operate within. It also creates opportunities for providers to contribute their operational expertise to policy discussions, working alongside participants.

The Path Forward

The focus on embedding lived experience is an ongoing commitment, not a one-off event. It requires continuous engagement, listening, and adaptation from all levels of government and the NDIS itself. This approach aims to build a scheme that is not only fair and equitable but also truly reflects the diverse needs and aspirations of the disability community.

Staying Engaged and Informed

As NDIS reforms continue, it’s vital for participants, families, carers, and providers to stay informed and engaged. Look out for opportunities to provide feedback through official channels, consultations, or advocacy groups. Your active participation helps ensure that “nothing about us without us” remains a living principle, shaping an NDIS that truly serves its purpose.

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Hazel Chen

I work in marketing and communications for NDIS Local, helping connect NDIS participants, families, and providers with clear, useful information about the sector. I'm passionate about making the NDIS easier to understand and navigate, and about giving disability service providers a platform to reach the people who need them. If you'd like to know more about anything covered in this post, or you're a provider interested in being featured, feel free to get in touch.